Shield has been providing products and services for the IBM i and all of its predecessors such as 'AS/400', 'iSeries', 'i5' and 'Systemi' for over 20 years. We have developed products that are based on our years
of experience and heavily influenced by customer input. Every product release is analyzed to ensure it is kept fresh, up-to-date and performs well in the most demanding environments while
keeping management tasks to a minimum. Our company infrastructure allows us to provide superior products at lower costs, resulting in savings for both the initial purchase and on-going maintenance for our customers.
The support provided by Shield matches the best in the industry, we go the extra mile to ensure our customers are happy with response times and solutions we provide. We ensure all problems are addressed quickly and professionally with the minimum
impact to the customer. Many of the enhancements we put into the products are related to support calls requesting help with specific environments.
Shield's products have been developed to meet a wide spectrum of customer requirements. Some provide functionality not available in similar solutions and have been engineered to install as a separate product. We also have a
number of products which have been developed for specific customer requirements and packaged in the same manner as our leading products.
While Shield's products provide similar functionality to many of our competitors, the design and engineering ensures it is delivered with the latest technology and performs to the highest standards.
The IBM i is a fully integrated system which can be used to implement a variety of applications and solutions. Our products which provide the ability to replicate application-based
changes from one system to another need to work in all environments. This means there are times when the product may not appear to function correctly, so we offer assistance to understand and rectify the issues.
If you are experiencing a problem with any of our products please visit our support portal and raise a ticket, our support team will respond to your request within 1 business day.