Does Microsoft actually do anything with the reports it collects after problems?????

I have been having problems with Explorer not closing on a frequent basis, I have to go in and use task manager to force the end of the job! Everytime I do that I get the request, do I want to supply Microsoft with the information that is collected? I always say yes , they must have seen thousands of reports now? (Yes it crashes that often). My question is this, when I signed up to allow the collection of the data it was all about the Customer Satisfaction/Experience Program and how its important for Microsoft to collect this information to allow them to provide better solutions to their customer! How come after all of these reports is it still doing it? Is it really worth taking the time to follow the process or should I just ignore it?

I don’t see any customer experience improvement so far!


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.