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We have been skirting around the news for some time adding some details in previous posts without mentioning the customer by name, finally we can say it out loud! We had been hoping for the story to break many months ago but we all know how slowly the publishing world works at times…
The story is about how JobQGenie fills an important gap in the HA solutions running in many IBM ‘i’ customers around the world. We have always said this is an important element of recovery and needs to be addressed, but it is not part of the sales pitch and the Planned Role swap is used as an indicator of being able to swap. Truth is when an unplanned role swap is required or even a planned one under certain circumstances all bets are off! Staples have seen this gap for many years and we stepped up to help them fill it. It was not EASY as the Staples button would have you think, we spent many long hours looking at how to improve the collection process to meet the high volumes they process. Eventually we had to start from scratch and approach the problem from a completely different angle which proved to be a winner. The startling fact is Staples had purchased the product after intensive testing 3 years before we came up with the final solution, but working closely with us they now have a top class solution.
If you want to read the article, and I suggest you do if you are running a HA solution! here is a link to the online article..
Happy reading…
Chris…