We use Sugar CRM for our campaign management and email list management when we distribute information. It appears SugarCRM is ignoring the opt-out flag we have set it for a number of users? Firstly we apologize to those users who are still getting the emails from us even though they have requested to be removed, we are trying to fix the problem and have asked for support from Sugar to help us. We hope to have the problem fixed before our next email distribution and do endeavor to set the flag for every user that requested to be unsubscribed. If you do get further emails please be assured we are trying to fix the problem!
Chris…
Chris,
I can help you debug this problem, Please post your problem along with answer to following questions on our forums.
1. o/s sugar is running on.
2. database
3. version of sugar. How you got to that version? upgrade or install.
4. if upgrade, what was the previous version?
Topic dedicated to campaigns on for SugarCRM forums:
http://sugarcrm.com/forums/forumdisplay.php?f=30
Thanks,
agupta
I have already posted it onto the Sugar forums without any response. I will post it int the suggested forum as well.
Chris…